Last Updated: June 2026

At Alakson, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Be accompanied by proof of purchase.
• Be requested within 7 days of receiving the order.

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Gift cards.
• Items marked as final sale.
• Products that have been used, damaged, or altered after delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Order number.
• Clear photographs of the item.
• Description of the issue.

After verification, we will arrange a replacement, store credit, or refund where applicable.

Return Process

To initiate a return request:

1. Contact our customer support team.
2. Provide your order details and reason for return.
3. Wait for return authorization instructions.
4. Ship the approved item back according to the instructions provided.

Returns sent without prior approval may not be accepted.

Refunds

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing times may vary depending on your payment provider or bank.
• Shipping fees are generally non-refundable unless the return is due to our error.

Order Cancellation

Orders may be cancelled before they are processed and shipped.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to the return process outlined above.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your credit card provider.
3. Contact your bank as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

For any return, refund, or cancellation inquiries, please contact our customer support team through our Contact Us page.

We appreciate your trust in Alakson and are committed to providing a fair and transparent shopping experience.