Last Updated: June 2026

Welcome to Alakson. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high order volume, processing times may be slightly extended. Customers will be notified of any significant delays.

Shipping & Delivery Times

Estimated delivery times vary depending on the destination and shipping carrier.

Saudi Arabia

• Estimated Delivery: 3–10 Business Days

GCC Countries

• Estimated Delivery: 5–15 Business Days

International Orders

• Estimated Delivery: 7–20 Business Days

Delivery times are estimates and may vary due to customs procedures, weather conditions, carrier delays, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping fees, if applicable, are calculated and displayed at checkout before payment is completed.

Promotional offers that include free shipping will clearly state the applicable conditions.

Order Tracking

Once your order has been shipped, tracking information will be provided via email, SMS, or through your customer account (where applicable).

Customers can also monitor shipment progress through our Track Your Order page.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

Alakson is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or outdated address information provided by the customer.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Customs inspections
• Carrier operational issues
• Severe weather conditions
• Public holidays
• High shipping volumes
• Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

Lost, Damaged, or Missing Shipments

If your shipment appears lost, damaged, or has not arrived within a reasonable timeframe after shipment, please contact our support team.

We will work with the shipping carrier to investigate the issue and provide appropriate assistance.

Order Changes and Cancellations

Orders may only be modified or cancelled before they are processed and dispatched.

Once an order has been shipped, modifications or cancellations may no longer be possible.

Contact Us

If you have any questions regarding shipping, delivery times, tracking information, or your order status, please contact our customer support team through our Contact Us page.

Thank you for shopping with Alakson. We appreciate your trust and look forward to serving you.